Got a question?

Frequently Asked Questions

Will I have a dedicated billing specialist?

Yes. You’ll work directly with one of our team members (a real human mom, not a bot) who knows your practice inside and out.

How much do you charge?

We keep it flexible. Most clients prefer a flat rate or a percentage of collections, but we’re happy to set up a sliding scale that fits your practice best.

What EHRs do you work with?

We specialize in Simple Practice and Therapy Notes most, but we’ll work with whatever system you already have. If you love it, we’ll learn it — simple as that.

Do you do credentialing?

Yes, absolutely. We’ll handle provider credentialing so you can stay focused on patients instead of paperwork.

Do you only work with mental health practices?

Yes — it’s our specialty. We understand the unique billing needs of therapists, psychiatrists, psychologists, and other mental health providers.

Do you handle insurance claims and follow-ups?

100%. We submit, track, and follow up on every claim to make sure you actually get paid, not left hanging.

Do you handle patient billing and copays?

Yes. We send and track patient statements, manage balances, and make sure copays and deductibles are collected so your revenue stays steady.

 

Can you help fix my old or messy billing?

Absolutely. If you’ve had billing done elsewhere (or tried it yourself), we can clean up accounts, refile unpaid claims, and recover lost revenue.

Do you provide reports and analytics?

Yes. We’ll send you clear reports so you always know what’s been billed, what’s been paid, and what’s still outstanding. No guessing where your money is.

Do you offer training or consulting instead of full-service billing?

Yes. If you’d rather keep billing in-house, we offer consulting and training to teach your team best practices, how to use your EHR, and how to manage claims like a pro.

Do you work with out-of-network billing?Title

Yes. We’ll help with superbills and out-of-network claims so your patients can still get reimbursed when possible.

 

How quickly do you submit claims?

Fast. Claims are usually submitted within 24–48 hours so you don’t wait weeks to start the payment process.

 

What if I only need credentialing or setup, not ongoing billing?

That works too. We offer à la carte services like credentialing, EHR setup, and training, so you get exactly what you need, nothing extra.

 

Will I still have access to my EHR and financial data?

Always. We work inside your system, not ours. You’ll have full access and transparency at all times.